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The remote control does not operate.

Check if the TV is working properly

  • Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide/Setup Guide supplied with the TV.
  • If the TV is not working, try resetting it.
    If a full reset (restart) of the TV is required

Check if the remote control is working properly

  • Point the remote control at the remote control sensor located at the front of the TV.
  • Keep the remote control sensor area clear from obstacles.
  • Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
  • Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
  • Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
    • Sliding type
      Illustration of how to remove the remote control cover

Note

  • Remote controls with a Google Assistant or MIC button are connected to the TV using Bluetooth. Radio interference may occur in the following situations and cause issues such as poor operation of microphone or remote control because Bluetooth radio waves use the same frequency as radio waves emitted from microwaves and wireless LANs (IEEE802.11b/g/n).
    • There are people or obstacles (such as metal objects or walls) between the TV and remote control.
    • A microwave is being used nearby
    • There is a wireless LAN access point nearby
    • The TV and remote control are unpaired
    In these cases, try the following solutions.
    • Use the remote control closer to the TV
    • Remove obstacles between the TV and remote control
    • Use the remote control when a microwave is not in use
    • Turn off other Bluetooth devices
    • Check the TV’s Bluetooth setting and turn it on and off
      Press the (Quick Settings) button on the remote control and select the following in order.
      If [Settings] — [Remotes and accessories] — [Bluetooth] is disabled, enable it. If it is enabled, disable and then enable it again.
    • Set wireless LAN access points and microwaves at least 10 m away from the TV
    • If the 5 GHz band (IEEE802.11a) is available in the wireless LAN, connect to the 5 GHz band
    • Pair the remote control again
      Press the (Quick Settings) button on the remote control, and select the following in order.
      [Settings] — [Remotes and accessories] — [Remote control] — [Connect via Bluetooth] — [Connect a new remote] — follow the on-screen instructions to reconnect the remote control.
      If you cannot operate the TV with the supplied remote control, select the above in order until [Connect a new remote] using another Sony TV's remote control, and then try connecting again with the supplied remote control.
  • Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. When checking remote control operation, use with the TV with which the remote control was supplied.

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

  1. Remove the batteries from the remote control.
  2. Press the power button on the remote control for three seconds.
  3. Install new batteries into the remote control.

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.

Note

  • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialise the system. Wait for about 10 to 20 seconds, then try again.

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