Self diagnostics
Check if the TV is working properly.
- Press the (HOME) button, and select Apps from the Home menu, then select [Help ].
- Select [Status & Diagnostics] — [Self diagnostics].
Hint
You can also check the following symptom in [Status & Diagnostics] — [Signal diagnostics ] — [Network status and diagnostics ].
- [Internet connection diagnostics]
If the problem persists, try the following.
- Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
- Check and try Software updates.
- Support Site