TelevisionBRAVIA 3 II

Voice Remote Control

The supplied Voice Remote Control, button layout, button names and available features vary depending on your model/country/region.

Upper buttons on the Voice Remote Control

At the top right corner of the remote control, there is a Power button. Power button turns the TV on and off. Below Power button, there are four round buttons placed in two rows and one button in the center. On the top row, there are two buttons. Starting from the left, these are the Input select and Quick Settings buttons. On the bottom row, the two buttons from the left are TV and More options button. In the middle of these four buttons, there is one round SONY PICTURES CORE button. Above the SONY PICTURES CORE button, there is a microphone/LED built onto the remote control. For rechargeable Voice Remote Control, the LED will show charging status in red. Input select button displays and selects the input source, etc. Quick Settings button displays a set of controls to preset picture, sound, etc. TV button switches to a TV channel or input from any application. More options button displays additional features or settings based on current content or input. Below these buttons, there are two interlocking rings of buttons. The inner ring has four tactile bumps, used for navigating up, down, left and right. At the center is the Enter button which is the raised bump. Below the ring, there are two round buttons. Starting from the left, these are Back and Home buttons. Back button returns you to the previous screen. Home button displays main menu of the TV. Below these buttons, there are two long buttons from left Volume button and Channel button. Press the upper part of Volume button to increase the volume. Press the lower part of the same button to decrease the volume. Channel button with a tactile dot on the upper part. Press the upper part of Channel button to increase the channel number or press the lower part of the same button to decrease the channel number. Between these two buttons, there are two round buttons, upper side is Google Assistant/Microphone and lower side is Mute button. Google Assistant/Microphone button is used for Google Assistant or voice search. When using voice command, press Google Assistant/Microphone button and speak into the microphone. Google Assistant is available only for limited region/country/model/language. Google Assistant or voice search requires an Internet connection. Use mute button to mute the sound. Press again to restore the sound. The accessibility shortcut service can also be turned on or off by pressing and holding this button. Below Volume and Channel buttons, there are three buttons. Starting from the left, there are Dashboard, Subtitle/Closed Caption/Audio Description and Guide buttons. There is a tactile dot on the Subtitle/Closed Caption/Audio Description button. Use Dashboard button to display dashboard. Use Subtitle/Closed Caption/Audio Description button to enable or disable subtitles, captions, or audio description. In Accessibility settings, the button function can be changed to switch audio. Guide button displays the digital programme guide of TV or TV box. TV box setup setting is required. There are six large, horizontal rectangular buttons placed in three rows below these buttons. On top row, the two buttons from the left are Crunchyroll and NETFLIX buttons. In the middle row, the two buttons from the left are Disney plus and prime video buttons. On the bottom row, the two buttons from the left are YouTube and Customisable buttons. Customisable button launches preferred app assigned by user. There is a buzzer built onto the remote control (only models supplied with a buzzer built-in Voice Remote Control). The buzzer will emit a sound when you use the remote control finder function. For rechargeable Voice Remote Control, the buzzer will also emit a sound when you press the power button on the remote control while the battery is low. There is a charging port at the bottom of rechargeable Voice Remote Control.

(Power)

Turns on or switches to standby/networked standby mode.


(MIC)

Speak into here to use the microphone in the Voice Remote Control. There is an LED at the microphone hole.


(Input select)

Display and select the input source, etc. For details, refer to the Selecting inputs page.


SONY PICTURES CORE

Enjoy movies on SONY PICTURES CORE by the single press of a button.


(Quick Settings)

Display Quick Settings. For details, refer to Using the Quick Settings page.


TV

Switch to a TV channel or input and display the TV menu.


(More options)

Display additional features or settings based on current content or input.


(Up) / (Down) / (Left) / (Right) / (Enter) (Navigation D-Pad)

On screen menu navigation and selection.

In TV mode: Display and select programmes on other channels while watching TV (Digital/Analogue).


(BACK)

Return to the previous screen.


(HOME)

Display the Home menu. For details, refer to the Home menu page.

Turns on if TV at standby mode.

Lower buttons on the Voice Remote Control

+/- (Volume)

Adjust the volume.


(Voice assistant/Microphone)

Ask Google for a little help on the big screen. Press the Voice assistant (or MIC) button on the remote to get started.

For details, refer to the Using the Voice Remote Control microphone page.

Voice assistant is not available in certain languages/countries/regions.


(Mute)

Mute the sound. Press again to restore the sound.

Hint

  • The accessibility shortcut service can be turned on or off by pressing and holding (Mute) for 3 seconds.


CH +/- (Channel)

Select the channel.


(Dashboard)

Display Dashboard.


SUBTITLE/AD (Subtitle/Closed Caption/Audio Description)

Turn subtitles on or off (when the feature is available).

In Accessibility settings, the button function can be changed to switch audio.


(Guide)

Display the digital programme guide of the TV or TV box (TV box control compatible models only). For details, refer to the Using the programme guide page.


App buttons (Online service)

Enjoy various streaming services by the single press of a button.


(Customisable)

Launch preferred app assigned by user.


Hint


How to mute the Voice Remote Control operation sound

  1. Press the (Quick Settings) button on the Voice Remote Control, and select the following in order to disable them.

    [Settings] — [System] — [System sounds]

    Jump to the Settings screen

How to charge the Voice Remote Control (rechargeable Voice Remote Control)

The included Voice Remote Control is equipped with a rechargeable battery. Follow the steps below to charge the battery when necessary.

  1. Connect the included USB cable to the Voice Remote Control.

    Illustration of how to remove the remote control cover

  2. Connect the USB cable to your USB mains adaptor.

    The LED above the microphone lights up red when charging starts.

Note

  • In a high or low temperature, the charging speed may become slow or charging may stop, which will make charging inefficient. We recommend that you charge the battery in an environment where the ambient temperature is between 15°C ～ 35°C.
    It takes approximately two hours to fully charge the battery from the empty state. The time it takes to fully charge may change depending on usage conditions.
  • If the Voice Remote Control is not used for a long period of time, it may not be able to be charged due to over-discharge. Charge the battery at least once every six months.
  • Do not get the USB terminal wet. Do not use or charge the battery in wet conditions. In addition, avoid fog, sand, dust, and static electricity while using it.
  • When charging, use the following equipment that can supply an output current of 0.5 A (500 mA) or more.
    • Commercially available USB mains adaptor
    • A computer equipped with a USB terminal as standard (We do not guarantee the charging operation of the Voice Remote Control on all computers.)
    In addition, do not use a USB mains adaptor with a maximum output exceeding 13W (5V, 2.6A).
  • When charging, only use the included USB cable, and be sure to connect the Voice Remote Control directly to your computer or charger. If you connect it via a USB hub, etc., a charging failure may occur.

Hint

  • If the battery power drops to a low level, it will be indicated by a lamp or buzzer as follows.

    30% or less: When you press the Power button, the lamp on the Voice Remote Control flashes red.

    10% or less: When you press the Power button, the lamp on the Voice Remote Control flashes red and the buzzer sounds.

    You can turn the buzzer off/on by holding down the (BACK) button while pressing the (Volume) - button.

  • You can check the remaining battery power level with the following settings.

    [Settings] — [Remotes and accessories] — [Accessories]

    Jump to the Settings screen

    The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate.

  • If you charge the Voice Remote Control after not using it for a long period of time, the lamp on the Voice Remote Control may not light up right away.

Check if the TV is working properly

  • Press the Power button on the TV to determine if the problem is with the remote control or not. For the location of the Power button, refer to the Reference Guide/Setup Guide supplied with the TV.
  • If the TV is not working, try resetting it.
    Reset (restart) your TV

Check if the remote control is working properly

  • Point the remote control at the remote control sensor located at the front of the TV.
  • Keep the remote control sensor area clear from obstacles.
  • Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
  • Open the Voice Remote Control cover as shown below.
  • Remove the Voice Remote Control cover and replace the batteries with new ones.
  • Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
    • Sliding type

      Illustration of how to remove the remote control cover

Note

  • Remote controls with a Voice assistant/MIC button are connected to the TV using Bluetooth. Radio interference may occur in the following situations and cause issues such as poor operation of microphone or remote control because Bluetooth radio waves use the same frequency as radio waves emitted from microwaves and wireless LANs (IEEE 802.11a/b/g/n/ac/ax).
    • There are people or obstacles (such as metal objects or walls) between the TV and remote control.
    • A microwave is being used nearby
    • There is a wireless LAN access point nearby
    • The TV and remote control are unpaired
    In these cases, try the following solutions.
    • Use the remote control closer to the TV
    • Remove obstacles between the TV and remote control
    • Use the remote control when a microwave is not in use
    • Turn off other Bluetooth devices
    • Check the TV’s Bluetooth setting and turn it on and off
      Press the (Quick Settings) button on the remote control and select the following in order.
      If [Settings] — [Remotes and accessories] — [Bluetooth] is disabled, enable it. If it is enabled, disable and then enable it again.

      Jump to the Settings screen

    • Set wireless LAN access points and microwaves at least 10 m away from the TV
    • If the 5 GHz band (IEEE802.11a) is available in the wireless LAN, connect to the 5 GHz band
    • Pair the remote control again
      Press the (Quick Settings) button on the remote control, and select the following in order.
      [Settings] — [Remotes and accessories] — [Remote control] — [Connect via Bluetooth] — [Connect a new remote] — follow the on-screen instructions to reconnect the remote control.

      Jump to the Settings screen

      If you cannot operate the TV with the supplied remote control, select the above in order until [Connect a new remote] using another Sony TV's remote control, and then try connecting again with the supplied remote control.
  • Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. When checking remote control operation, use with the TV with which the remote control was supplied.

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

  1. Remove the batteries from the remote control.
  2. Press the Power button on the remote control for three seconds.
  3. Install new batteries into the remote control.

If the problem persists, refer to Reset (restart) your TV and Frequently Asked Questions for Troubleshooting pages.

Note

  • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the Power button on the remote control or the TV. This is because it takes time to initialise the system. Wait for about 10 to 20 seconds, then try again.
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