Digital Media PlayerNW-A25/A25HN/A26HN/A27HN

There is no sound.

  • Check that the volume level is not set to zero.
  • Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are not connected properly. Insert the plug until it clicks into place.
  • If the plug is dirty, wipe it clean with a soft dry cloth.
  • Sound is not emitted from the headphones connected to the headphone jack when a Bluetooth audio device is connected via a Bluetooth connection.
  • If there is no sound from a Bluetooth audio device, pairing or connection may not have been completed. Check the Bluetooth connection.
  • If the problem persists after performing the remedies above, use a pen or paper clip, etc., to press the RESTART button and restart your Walkman.