Your Walkman is not recognized by Media Go.
- Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched.
- If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again via USB.