Help Guide
In-Car Receiver
XAV-9500ES/XAV-9550ES
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The
BLUETOOTH
function cannot be operated.
Turn the ignition off. Wait for a while, then turn the ignition to the
ACC
position.
Go to Page Top
Getting Started
Guide to Parts and Controls
Main Unit and Remote Commander
Screen Displays
Performing Initial Settings
Using Apple CarPlay / Android Auto
Using
Apple CarPlay
Wirelessly
Using
Android Auto™
Wirelessly
Using
Android Auto
with a
USB
Cable
Preparing a BLUETOOTH Device
Pairing and Connecting with a
Bluetooth®
Device
Connecting with a Paired
BLUETOOTH
Device
Using Cameras
Smartphone Connection
Apple CarPlay
Android Auto
Radio
Listening to the Radio
Listening to the Radio
Tuning
Using Radio Option Functions
Listening to the SiriusXM Radio (XAV-9500ES(UC))
Listening to the
SiriusXM
Radio
Tuning Channels for
SiriusXM
Tuning the Channel by Inputting its Channel Number
Tuning the Channel by
TuneScan™
Tuning the Channel from the Channel List or Category List
Setting a Parental Control
Using
SXM
Option Functions
Listening to the DAB/DAB+ Radio (XAV-9550ES(EUR))
Listening to the
DAB
/
DAB+
Radio
Using
DAB
Option Functions
Playback
Playing a USB Device
Playing a
USB
Device
Repeat Play and Shuffle Play
Searching for a File from the List Screen
Other Settings during Playback
Playing a BLUETOOTH Device
Playing a
BLUETOOTH
Device
Repeat Play and Shuffle Play
Handsfree Calling
Preparing a Mobile Phone
Receiving a Call
Making a Call
Available Operations during a Call
iDataLink Maestro (XAV-9500ES(UC))
Getting
iDataLink Maestro
Ready
Using
iDataLink Maestro
Settings
Basic Setting Operation
Device Connection
Sound
Customize
Application
System
Additional Information
Canceling the Demonstration Mode
Sorting Apps on the Apps Area (Favorite)
Updating the Software
Precautions
Supported Formats for
USB
Playback
About
iPhone
Notice on License
Maintenance
Specifications
Copyrights
Troubleshooting
Troubleshooting
General
There is no beep sound.
The fuse has blown. / The unit makes noise when the position of the ignition is switched.
The display disappears from the monitor. / The display does not appear on the monitor.
Menu items cannot be selected.
The unit cannot be operated.
Display
The display does not turn on.
Touch Screen
The touch screen does not react to your touch correctly.
Multi-touch is not recognized.
Device Connection
A suffix such as “-2”, “-3”, ... appears after the name of the device on [
Device Connection
].
Radio
The radio reception is poor. / Static noise occurs.
The stations cannot be received. (
XAV-9500ES(E)
/
XAV-9500ES(E17)
/
XAV-9500ES(IN)
/
XAV-9550ES(EUR)
)
DAB/DAB+ radio (XAV-9550ES(EUR))
Stations cannot be received.
No
FM
RDS
traffic announcements.
Picture
There is no picture or picture noise occurs.
Sound
There is no sound, sound skips, or sound cracks.
Sound is noisy.
USB playback
Items cannot be played.
The
USB
device takes longer to play.
The smartphone connected to the
USB
port cannot be played.
BLUETOOTH
The other
BLUETOOTH
device cannot detect this unit.
Connection is not possible.
The name of the detected device does not appear.
There is no ringtone.
The talker’s voice volume is low.
The other party says that the volume is too low or high.
Echo or noise occurs during call conversations.
The phone sound quality is poor.
The volume of the connected
BLUETOOTH
device or apps is low or high.
The sound skips during audio streaming or the
BLUETOOTH
connection fails.
The connected
BLUETOOTH
device cannot be controlled during audio streaming.
Some functions do not work.
A call is answered unintentionally.
Pairing failed due to time out.
Cannot pair.
The
BLUETOOTH
function cannot be operated.
No sound is output from the car speakers during a handsfree call.
SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC))
A mature channel is not blocked although parental control setting has been made.
Apple CarPlay
The
Apple CarPlay
icon does not appear on the
HOME
screen.
The position accuracy is not good when using maps with
Apple CarPlay
.
Android Auto
The
Android Auto
icon does not appear on the
HOME
screen.
The position accuracy is not good when using maps with
Android Auto
.
iDataLink Maestro (XAV-9500ES(UC))
iDataLink Maestro
Messages
General
SiriusXM
Connect Vehicle Tuner (
XAV-9500ES(UC)
)
DAB
radio (
XAV-9550ES(EUR)
)
Support Websites
Customer Support Websites
About the “
Support by Sony
” App
