SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC))

Channel Locked. Please Enter the Lock Code.
  • The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
Channel Not Available
  • The channel that you have requested is not a valid SiriusXM channel or the channel that you were listening to is no longer available.
  • You may also see this message briefly when first connecting a new SiriusXM Connect Vehicle Tuner.
    Visit www.siriusxm.com in the USA or www.siriusxm.ca in Canada for SiriusXM channel lineup information.
Channel Not Subscribed. Call SiriusXM to Subscribe.
  • The channel that you have requested is not included in your SiriusXM subscription package or the channel that you were listening to is no longer included in your SiriusXM subscription package.
    If you have questions about your subscription package or would like to subscribe to this channel, please contact SiriusXM.
    In the USA, you can activate online or by calling SiriusXM Listener Care: For Canadian Subscriptions, please contact:
Check Antenna
  • The radio has detected a fault with the SiriusXM antenna (aerial).
  • The antenna (aerial) cable may be either disconnected or damaged.
    • Verify that the antenna (aerial) cable is connected to the SiriusXM Connect Vehicle Tuner.
    • Inspect the antenna (aerial) cable for damage and kinks.
    • Replace the antenna (aerial) if the cable is damaged. SiriusXM products are available at your local car audio retailer or online at
      https://shop.siriusxm.com/all-parts/
Check SXM Tuner
  • The radio is having difficulty communicating with the SiriusXM Connect Vehicle Tuner.
  • The tuner may be disconnected or damaged.
    • Verify that the SiriusXM Connect Vehicle Tuner cable is securely connected to the radio.
Incorrect Pass Code entered
  • Passcode input failed.
    • Check that the passcode has been entered correctly.
    • If you forget your passcode, perform [SXM Reset] in [Application].
      Note that performing [SXM Reset] will initialize all the SiriusXM settings and stored contents in the SiriusXM Connect Vehicle Tuner.
No signal
  • SiriusXM Connect Vehicle Tuner is having difficulty receiving the SiriusXM satellite signal.
    • Verify that your vehicle is outdoors with a clear view of the sky.
    • Verify that the SiriusXM magnetic mount antenna (aerial) is mounted on a metal surface on the outside of the vehicle.
    • Move the SiriusXM antenna (aerial) away from any obstructions.
    • Inspect the antenna (aerial) cable for damage and kinks.
    • Consult the SiriusXM Connect Vehicle Tuner installation manual for more information on antenna (aerial) installation.
    • Replace the antenna (aerial) if the cable is damaged. SiriusXM products are available at your local car audio retailer or online at
      https://shop.siriusxm.com/all-parts/
Subscription Updated. Press Enter to Continue.
  • The radio has detected a change in your SiriusXM subscription status.
    • Press Enter to clear the message.
      If you have questions about your subscription, please contact SiriusXM.
      In the USA, you can activate online or by calling SiriusXM Listener Care:
      Visit www.siriusxm.com/activatenow
      Call SiriusXM Listener Care at 1-866-635-2349
      For Canadian Subscriptions, please contact:
      Visit www.siriusxm.ca/activate
      Call SiriusXM Customer Care at 1-888-539-7474
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