Troubleshooting
- Dealing with Troubles
- What can I do to solve a problem?
- Customer support websites
- Operation
- Your Walkman does not operate (does not respond to button operations).
- Your Walkman does not work properly.
- Your Walkman gets warm.
- The date and time have been reset.
- Playback has stopped suddenly.
- An application does not operate.
- Sound
- Volume cannot be turned up.
- There is no sound.
- There is no sound from the right channel of the headphones. Or the right channel sound is heard from both sides of the headphones.
- Noise is generated.
- Noise can be heard when plugging in or unplugging the headphones.
- Screen
- The screen turns off.
- The touch screen does not operate properly.
- Power
- Battery life is short.
- Your Walkman cannot charge the battery.
- Charging completes very quickly.
- Connection to a Computer
- Your Walkman is not recognized as USB storage.
- The computer does not recognize your Walkman even if connected by USB cable.
- Data cannot be transferred.
- The transfer takes too much time.
- Only a small amount of data can be transferred to your Walkman.
- Your Walkman becomes unstable while it is connected to the computer.
- Supplied Software
- Software cannot be installed on the computer.
- The progress bar on the install screen does not proceed while installing software. Or, the access lamp of the hard drive does not light for several minutes.
- Bluetooth
- You cannot register a Bluetooth device (cannot complete pairing).
- A Bluetooth connection cannot be established.
- You cannot hear the sound even if a Bluetooth connection has been made.
- Volume cannot be changed when a Bluetooth connection is made.
- The sound distorts or breaks when a Bluetooth connection is made.
- The sound tends to break when a Bluetooth connection is made.
- Sound skips during music playback when a Bluetooth connection is made.
- Noise is generated when a Bluetooth connection is made.
- Video sound is delayed when a Bluetooth connection is made.
- The screen to enter the passkey appears when a Bluetooth connection is made.