About Self-diagnosis function
When the self-diagnosis function is activated, a service number appears on the TV screen or the display. The service number consists of an alphabet and numerals (e.g. C 13 50). See the following table for the cause and corrective action.
|First 3 characters of the service number||Cause and corrective action|
|C 13||This disc is dirty.
Clean the disc with a soft cloth.
|C 31||The disc is not inserted correctly.
Turn off the system, then turn it back on again. Then re-insert the disc correctly.
(XX is a number)
|To prevent a malfunction, the system has performed the self-diagnosis function.
Contact your nearest Sony dealer or local authorized Sony service facility and give the 5-character service number.
Example: E 61 10