Troubleshooting

Troubleshooting

Troubleshooting

• What can I do to solve a problem?

Power

• The audio receiver is not turned on.

Charging

• Charging cannot be done.
• Charging time is too long.
• The audio receiver cannot be recognized by a computer.
• The remaining battery charge of the audio receiver is not displayed on the screen of an iPhone, iPad, or iPod touch.

Multi-function button operation

• Sound volume cannot be adjusted.
• Unable to go to previous or next song.

Sound

• No sound
• Low sound level
• Low sound quality
• Sound skips frequently during playback.

Pairing

• Pairing cannot be done.

One-touch connection (NFC)

• Unable to connect the audio receiver to a BLUETOOTH device with one-touch connection (NFC)

BLUETOOTH connection

• Unable to make a BLUETOOTH connection
• Distorted sound
• The correspondence distance is short. (Sound skips.)
• The audio receiver does not operate properly.

Phone calls

• No voice from callers
• Low voice from callers

Resetting or initializing the audio receiver

• Resetting the audio receiver
• Initializing the audio receiver