The speaker does not appear in the device select screen of SongPal
- Check the network connection.
- Set the Wi-Fi network settings of the smartphone/iPhone to on.
- If you use a privacy separator function or network separating function of your wireless router, the router may not connect to the speaker. In this case, disable these functions on your router. For details about the setting, refer to the operating instructions of your router.
- Check that the speaker and the smartphone/iPhone are connected to the same SSID of your wireless router.
Example of a good network connection
(The speaker (
) and the smartphone/iPhone (
) are connected to the same SSID of your wireless router (
), so they belong to the same network.)In this situation, the smartphone/iPhone is able to recognize the speaker using SongPal.
Example of a bad network connection
(The speaker (
) and the smartphone/iPhone () are connected to different SSIDs of your wireless routers such as mobile routers, etc. (), so they belong to different networks.)In this situation, the smartphone/iPhone is not able to recognize the speaker using SongPal. The SSID connected to the speaker can be identified by using SongPal if the speaker and the smartphone/iPhone are connected via BLUETOOTH.
: Internet
: Modem: Router: Speaker: Smartphone/iPhoneDistribute the connection using a network hub or a Wi-Fi access point set to infrastructure mode when it is difficult to connect the speaker and the smartphone/iPhone directly to one router (for example, when using SongPal on a smartphone/iPhone placed in a different room from the speaker).
Depending on your network environment, for example if you are living in an apartment building, the router may be shared with the other residents. For details about your network environment, contact the person in charge of your network. You can verify the SSID of the wireless router/access point that the speaker is connected to. While the speaker is connected to the wireless router/access point, do steps 1 to 6 of "Connection method 2: Connecting to a Wi-Fi network using a computer connected with a LAN cable," then check the SSID of the wireless router/access point on the screen of step 6.