Troubleshooting

Troubleshooting

Troubleshooting

• What can I do to solve a problem?

Main unit

Power supply

• Unable to turn on the speaker
• None of the speaker buttons can be operated.
• The setup conditions of the speaker used last time are not retained.
• The speaker has entered standby mode or BLUETOOTH/Network standby mode unexpectedly.
• The power indicator flashes in red.

Sound

• No sound/Sound from only one speaker/Low sound level
• Distorted sound/Humming or noise in the speaker output

Remote control

Remote control operation

• The remote control does not function

Network

Network connection

• The speaker cannot connect to the network (Other equipment on the network cannot find or recognize the speaker)
• Unable to connect to a network via a Wi-Fi connection
• Unable to connect to a network via a Wi-Fi connection (even though a correct SSID is selected)
• The speaker cannot connect to a network using the WPS button
• The speaker does not appear in the device list of the computer's music playback application.
• The speaker does not appear in the device select screen of SongPal

Music Services

• The speaker cannot connect to music services

Home network (DLNA)

• The controller cannot find the speaker (The controller cannot browse the contents of the speaker)
• Music started automatically (home network)
• The sound is interrupted
• Playback does not start
• A music file cannot be played back

AirPlay

• The speaker cannot be found from an iPhone/iPad/iPod touch or a computer with iTunes
• Music started automatically (AirPlay)
• There is no sound, or the sound skips during playback
• The speaker cannot be operated

BLUETOOTH

Pairing

• Unable to pair the speaker with a BLUETOOTH device

One-touch connection (NFC)

• Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)

Sound

• There is no sound (BLUETOOTH)
• Distorted sound/Humming or noise

USB

USB device

• An unsupported USB device is connected
• There is no sound (USB)
• There is noise, skipping, or distorted sound
• A USB device is not recognized
• Playback does not start
• A music file cannot be played back
• Playback does not start from the first track
• A USB device cannot be charged

iPhone/iPad/iPod (USB-A)

• An iPhone/iPad/iPod cannot be played back
• The sound is distorted
• The iPhone/iPad/iPod does not function
• The iPhone/iPad/iPod cannot be charged

Additional information

Software update

• Updating the pre-installed software
• Update method 1: Automatic update via the Internet
• Update method 2: Manual update via the Internet
• Update method 3: Manual update via a USB flash drive
• Manual update via a USB flash drive (when the update via a network has failed)

Reset

• Initializing the speaker

Disposal and transfer

• Disposing of or giving away this speaker