SRS-XG500 | Help Guide | Unable to pair the speaker with a BLUETOOTH device

Unable to pair the speaker with a BLUETOOTH device

Place the speaker and the BLUETOOTH device within 1 m (3.2 ft) of each other.
For Apple iOS devices, the speaker is compatible with iOS 10.0 or later. A BLUETOOTH connection is not available on the devices with iOS 9.x or earlier.
To use the Stereo Pair function or Party Connect function, pair with the speaker in which the(BLUETOOTH) indicator flashes in blue.
Turn on the BLUETOOTH function.
If the(BLUETOOTH) indicator is not double flashing in blue, press the(BLUETOOTH) button. You hear voice guidance (BLUETOOTH pairing) and the(BLUETOOTH) indicator starts double flashing (pairing mode).
Once the speaker is initialized, an iPhone/iPod touch may not be able to connect to the speaker. In this case, delete pairing information on the iPhone/iPod touch, then pair them again.
Check that the BLUETOOTH device is turned on and the BLUETOOTH function is activated on the device.
If the speaker is not displayed on the BLUETOOTH device, turn off the device, and then turn on the device again. It may improve symptoms.