The TV cannot connect to the Internet/Network.
If the wireless network does not connect or disconnects, try the following.
- Press the HOME button and check that the following setting is enabled.
[Settings] — [Network & Internet] — [Wi-Fi]
- Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
- Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
- There are floors or walls between the wireless router and TV.
- Turn the wireless router off and then on again.
- If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [Add new network] under [Other options] to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.
Checking the status of the network connection
- LAN: Press the HOME button, then select [Settings] — [Network & Internet] under Ethernet.
- Wi-Fi: Press the HOME button, then select [Settings] — [Network & Internet] under [Available networks] — [(Connected SSID)].
Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).
Note
- If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.
LAN: Press the HOME button, then select [Settings] — [Network & Internet] under Ethernet.
Wi-Fi: Press the HOME button, then select [Settings] — [Network & Internet] under [Available networks] — [(Connected SSID)].