Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Q&A
Operation
- Your “WALKMAN” does not operate or the power dose not turn on.
- Your “WALKMAN” does not work properly.
- A drink (water, coffee, etc.) was spilled on your “WALKMAN,” or the “WALKMAN” was washed in the washing machine.
- I want to backup the content saved on my “WALKMAN.”
- The voice guidance “Check the volume level” is heard.
Sound
- There is no sound.
- Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
- When listening to music from another player, sound can only be heard from one side of the headphones.
Power
- Cannot charge the “WALKMAN.”
- I want to know the battery life of the built-in rechargeable battery.
- The rechargeable battery needs to be replaced.
- The battery duration is short.
- I want to know the battery duration.
- I want to know the charging time.
Connection to a Computer
- The computer does not recognize your “WALKMAN.”
- Cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software. Or, the access lamp of the hard drive does not light for several minutes.
- Media Go does not start.
- Media Go does not respond (freeze).
- Your “WALKMAN” is not recognized by Media Go.
- Data cannot be transferred from the computer to your “WALKMAN.”
- Only a small amount of data can be transferred to your “WALKMAN” (only a small amount of recording time available).
- Your “WALKMAN” becomes unstable while it is connected to the computer.
Playing/Deleting Content
- Cannot play music transferred to your “WALKMAN.”
- Songs are not played back in the expected order.
- Data cannot be transferred.