MULTI CHANNEL AV RECEIVERSTR-ZA3000ES/STR-ZA2000ES/STR-ZA1000ES

No sound or only a very low level of sound is heard, no matter which device is selected.

  • Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices.
  • Check that the receiver and all devices are turned on.
  • Check that MASTER VOLUME on the receiver is not set to [VOLUME MIN] or [VOLUME -∞dB].
  • Check that SPEAKERS on the receiver is not set to [SPEAKERS OFF].
  • Press to cancel the muting function.
  • Try pressing the input button on the remote control or on the receiver to select the device of your choice.
  • If you want to listen to sound from the TV speaker in the main zone, set [Audio Out] to [TV+AMP] in the HDMI Setup menu. If you cannot play multi-channel audio source, set [AMP]. However, the sound will not be output through the TV speaker.
  • If you want to listen to sound from the TV speaker in zone 2, set [Zone2 Audio Out] to [Zone2 TV + AMP] in the HDMI Setup menu.
  • Sound may be interrupted when the sampling frequency, number of channels or audio format of audio output signals from the playback device is switched.
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