MULTI CHANNEL AV RECEIVERSTR-ZA3000ES/STR-ZA2000ES/STR-ZA1000ES

There is no sound from a specific device.

  • Check that the device is correctly connected to the corresponding audio input jacks.
  • Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the device.
  • Check the Input Mode setting.
  • Check that the device is correctly connected to the corresponding HDMI jack.
  • The HDMI settings of some playback devices need to be configured. Refer to the operating instructions supplied with each device.
  • Be sure to use a High Speed HDMI cable when you view images or listen to sound, especially for 1080p, Deep Color, 4K or 3D transmission.
  • Sound may not be output from the receiver while the GUI appears on the TV screen. Press HOME to turn the GUI off.
  • Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack may be suppressed by the connected device. Check the setup of a device connected device connected via an HDMI cable if the image is poor or the sound does not come out of the device.
  • When a connected device does not support the copyright protection technology (HDCP), the image and/or the sound from the HDMI OUT jack may be distorted or may not be output. If this is the case, check the specifications of the connected device.
  • Set the image resolution of the playback device to more than 720p/1080i to enjoy High Bitrate Audio (DTS-HD Master Audio, Dolby TrueHD).
  • The image resolution of the playback device may need to be configured to certain settings before you can enjoy DSD and Multi Channel Linear PCM. Refer to the operating instructions of the playback device.
  • Make sure the TV supports the System Audio Control function.
  • If the TV does not have a System Audio Control function, set [Audio Out] in the HDMI Setup menu to:
    • [TV+AMP] if you want to listen to the sound from the TV speaker and receiver.
    • [AMP] if you want to listen to the sound from the receiver only.
  • If the receiver is connected to a video device such as a projector and operated in the main zone, sound may not be output from the receiver. In this case, set [Audio Out] to [AMP] in the HDMI Setup menu.
  • If a video device such as a projector is connected to the HDMI OUT B jack and [HDMI Out B Mode] is set to [Zone2], sound may not be output from the receiver. In this case, set [Zone2 Audio Out] to [AMP] in the HDMI Setup menu.
  • You cannot listen to the sound of a device connected to the receiver while TV input is selected on the receiver.
    • Be sure to change the input of the receiver to HDMI if you want to watch a program on a device connected via HDMI connection to the receiver.
    • Change the TV channel if you want to watch a TV broadcast.
    • Be sure to select the correct device or input when watching a program from a device connected to the TV. Refer to the section on this operation in the operating instructions of the TV.
  • Sound is not output if you use [2ch Analog Direct] when an HDMI input or digital input (COAXIAL, OPTICAL) is selected. Use another sound field.
  • When using the Control for HDMI function, you cannot control connected devices using the remote control of the TV.
    • Some devices and TVs need to be set up. Refer to the operating instructions supplied with each device and TV.
    • Change the input of the receiver to the HDMI input connected to the device.
  • Check that the selected digital audio input jack is not assigned to another input.
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