Troubleshooting
If you have any problems, please follow the process below.
| 1. Check each section in this Help Guide. |
| 2. Reconnect the USB Type-C audio box. |
| 3. Restart the device being connected such as your computer or PS5®. |
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4. Access the support site below to search for the cause and solution of the issue. https://www.sony.net/support/IER-G900/ |
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5. Should any problems persist, consult the Sony support contact below or your nearest Sony dealer. https://www.sony.net/support-contact |