Receiving calls
If you receive an incoming call when the device is in sleep mode or the screen is locked, the phone application opens in full screen format. For Dual SIM devices, the screen background color indicates which SIM card the call is for. The background color can be changed in Call settings.
If you receive an incoming call when the screen is active, the incoming call is displayed as a notification that appears on the top of whatever screen is open. If you are using a Dual SIM device, SIM card information is also displayed. When the notification arrives, you can choose to answer the call and open the phone application screen, or you can reject the call and stay on the current screen.
To answer a call when the screen is inactive
- When a call comes in, swipe
(Incoming call icon) up.
To answer a call when the screen is active
- When a call comes in, in the heads-up notification that appears at the top of the screen, tap ANSWER.
Hint
Instead of answering the call, you can go to the main phone application screen by tapping the heads-up notification window. Using this method, you get more options to manage the call. For example, you can decide to reject the call with a message.
To reject a call when the screen is inactive
- When a call comes in, swipe (Incoming call icon) down.
To reject a call when the screen is active
- When a call comes in, in the heads-up notification that appears at the top of the screen, tap DECLINE.
Hint
Instead of rejecting the call, you can go to the main phone application screen by tapping the heads-up notification window. This way you get more options to manage the call. For example, you can decide to reject the call with a message.
To mute the ringtone for an incoming call
- When you receive the call, press the volume key.
Rejecting a call with a text message
You can reject a call with a text message, sent automatically to the caller and stored in the Messaging conversation with the contact.
You can select from a number of predefined messages available on your device, or you can create a new message. You can also create your own personalized messages by editing the predefined ones.
To reject a call with a text message when the screen is inactive
- When an incoming call arrives, drag
(Reject with reply icon) to the center of the screen. - Select a predefined message or tap Write new message.
To reject a call with a text message when the screen is active
- When an incoming call arrives, tap the heads-up notification window where the phone number or the name of the contact is displayed.
- Drag (Reject with reply icon) to the center of the screen.
- Select a predefined message or tap Write new message.
To reject a second call with a text message
- When you hear repeated beeps during a call, drag (Reject with reply icon) to the center of the screen.
- Select a predefined message or tap Write new message.
To edit the text message used to reject a call
- Find and tap
(Phone icon). - Tap
(Menu icon) > Settings. - Dual SIM users, tap Calling accounts, and select a SIM card. Single SIM users, tap Calls.
- Tap Reject call with message.
- Tap the message that you want to edit, then make the necessary changes.
- Tap OK.