Portable Wireless ServerWG-C10
Troubleshooting
Main unit
Power supply
- The power does not turn on.
- The power turns off unexpectedly.
- I pressed the power button, but the battery indicator lamp does not light or blink.
- I spilled water on this unit.
- Power is turned on but this unit does not respond to any operations.
- The power turns off automatically.
- The power does not turn off.
- Battery life is short.
- It takes a long time to start up this unit.
- The auto power off function does not work.
Heat
Charging
Charging
- The battery does not charge from a computer.
- The battery indicator lamp does not light while charging.
- The battery indicator lamp blinks while charging.
- The battery is quickly recharged.
- It takes a long time to charge the battery.
- The wireless LAN function cannot be used while charging.
Supplying power
Supplying power
Wireless LAN connection
Wireless LAN connection
- Wireless LAN connection to a smartphone, tablet or computer cannot be established.
- I found two SSIDs, both of which start with "WG-C10" and I cannot determine which one should be used.
- The wireless LAN connection has stopped.
- The wireless LAN connection between this unit and a smartphone, tablet or computer is unstable.
- It takes a long time to establish a wireless LAN connection between this unit and a smartphone, tablet or computer.
Internet connection
Data copy
Other
- How many SSIDs can be registered as the external access points for the Internet connection?
- How many users can connect to this unit at the same time?
File operation
Data playback/display
- Data cannot be played back or displayed.
- It takes time to play back or display data.
- What file formats are supported by "PWS Manager"?
- Files cannot be edited by "PWS Manager."
- The Camera Roll cannot be accessed (iOS device).
Data copy
- Data cannot be copied to an Android device.
- Data cannot be copied to an iOS device.
- Data cannot be copied to a USB device (USB flash drive, etc.).
- Data cannot be copied to a memory card.
Data delete
- Data in an Android device cannot be deleted.
- Data in an iOS device cannot be deleted.
- Data in a USB device (USB flash drive, etc.) cannot be deleted.
- Data in a memory card cannot be deleted.
- Data have been deleted by mistake.
Supported memory cards and devices
Supported memory cards and devices
- Which SD cards are supported?
- Which "Memory Stick" media are supported?
- Which USB devices (USB flash drive, etc.) are supported?
- Which Android devices are supported?
- Which iOS devices are supported?
- Which USB AC adaptors are supported?
- Which devices can this unit supply power to?
USB connection to a computer
USB connection to a computer
- This unit is connected to a computer with the USB cable but is not recognized.
- The battery indicator lamp lights amber.
- The wireless LAN connection has stopped.
- USB devices (USB flash drive, etc.) do not work.
"PWS Manager"
"PWS Manager"
- "PWS Manager" cannot be installed.
- What file formats are supported by "PWS Manager"?
- Files cannot be edited by "PWS Manager."
- How can I check the version of "PWS Manager"?
- I can't operate on some files.
Additional Information
Resetting
Security setting for wireless LAN of this unit
- Is the security setting necessary?
- What security settings are available for wireless LAN of this unit?
- I have forgotten the password.
System software update
- About update of the system software of this unit (using smartphone/tablet)
- Update of the system software of this unit fails (using smartphone/tablet).
- About update of the system software of this unit (using computer)
- Update of the system software of this unit fails (using computer).
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