Troubleshooting

Troubleshooting

Troubleshooting

• What can I do to solve a problem?

Speaker

Power supply

• Unable to turn on the speaker or charge the built-in battery
• None of the speaker buttons can be operated.
• The speaker has entered standby mode or BLUETOOTH/Network standby mode unexpectedly.

Sound

• No sound/Sound from only one speaker/Low sound level
• Distorted sound/Humming or noise in the speaker output

Network

Network connection

• The speaker cannot connect to the network. (Other equipment on the network cannot find or recognize the speaker.)
• The speaker cannot connect to the network via a Wi-Fi network connection.
• The speaker cannot connect to a network using the WPS button.
• The speaker does not appear in the device list on the computer's music playback application.
• The speaker does not appear in the device select screen on "SongPal."

Music Services

• The speaker cannot connect to music services.

Home network (DLNA)

• The controller cannot find the speaker. (The controller cannot browse the contents of the speaker.)
• Music started automatically.
• The sound is interrupted.
• Playback does not start.

AirPlay

• The speaker cannot be found from an iPhone/iPod touch/iPad or computer with iTunes.
• Music started automatically.
• There is no sound, or the sound skips during playback.
• The speaker cannot be operated.

BLUETOOTH

Pairing

• Unable to pair the speaker with a BLUETOOTH device

One-touch connection (NFC)

• Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC)

Sound

• There is no sound
• Distorted sound/Humming or noise in the speaker output

Additional information

Reset

• Using the RESET button
• Initializing the speaker

Disposal and transfer

• Disposing of or giving away this speaker