No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the speaker output/No voice or low voice from callers
- Check that both the speaker and the connected device are turned on.
- Turn up the volume of the speaker and the connected device.
- Check that the connected device is playing.
- Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode.
- Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode.
- If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device.
- Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
- Pair the speaker and the BLUETOOTH device again.
- If the device that is connected to the AUDIO IN jack is monaural, sound will only be output from the left speaker (L ch).
- If the connected device has an equalizer function, set it to off.
- Keep the speaker away from a microwave oven, Wi-Fi, etc.
- Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device.
- If the CHARGE indicator is flashing in orange, turn off the speaker and charge the battery sufficiently.
- The device with a built-in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts.
- Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
- When using the Speaker Add function or Wireless Party Chain function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them.
- There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with this function, select a setting that prioritizes stable connection over sound quality. For details, refer to the operating instructions supplied with the device.
- Select “Priority on stable connection” for the wireless playback quality of the speaker.
- Install the latest version of SongPal on the connected device. If you cannot use the latest version of SongPal or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall SongPal.
- When listening to music, select an A2DP BLUETOOTH connection by operating the BLUETOOTH device.
- When receiving/making a phone call, select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
- When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker.
