What can I do to solve a problem?
If the transmitter does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
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Initialize the transmitter.
All the pairing information is deleted. - Look up information on the issue on the customer support website.
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Access the following support home pages to get support information about your transmitter:
- For customers in Americas:
https://www.sony.com/am/support - For customers in Europe:
https://www.sony.eu/support - For customers in China:
https://service.sony.com.cn - For customers in other countries/regions:
https://www.sony-asia.com/support
- For customers in Americas:
If the operations above do not work, consult your nearest Sony dealer.
