Troubleshooting
Troubleshooting
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Q&A
- Your device does not operate or the power does not turn on.
- The device is not working properly.
- The power automatically turns on/off.
- A drink (water, coffee, etc.) was spilled on the device, or it was washed in the washing machine.
- The supplied earbuds or adjustment covers for Heart rate sensor were lost or broken.
- You want to back up the music stored on your device.
- The voice guidance “Check the volume level” is heard.
- There is no sound.
- The music stopped suddenly during playback.
- Noise is generated.
- Playback is too soft.
- Sound is interrupted or skips.
- You cannot charge the device.
- Battery lifespan
- Built-in rechargeable battery replacements
- The rechargeable battery life is short.
- Rechargeable battery life
- Charging time
- The computer does not recognize your device.
- You cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software.
- Media Go does not recognize your device.
- You cannot transfer songs from your computer to the device.
- You cannot transfer many songs to the device.
- You cannot play the music transferred to your device.
- The music stopped suddenly during playback.
- The sound becomes muffled in the water.
- You dropped your device into water.
- The headphones are not firmly seated on your ears.
- The neckband does not fit properly.
- The earbuds do not fit.
- You cannot pair the device.
- You cannot make a Bluetooth connection.
- A Passkey input screen is displayed while pairing.
- The audio during a Bluetooth connection is broken, or there is noise.
- You cannot connect with One touch (NFC).
- You cannot hear sound from the connected smartphone.
- You cannot take incoming calls properly.
- The device gets hot.