About Self-diagnosis function
When the self-diagnosis function is activated, a service number appears on the TV screen or the display. The service number consists of an alphabet and numerals (e.g. C 13 50). See the following table for the cause and corrective action.
| First 3 characters of the service number | Cause and corrective action |
|---|---|
| C 13 | This disc is dirty.
Clean the disc with a soft cloth. |
| C 31 | The disc is not inserted correctly.
Turn off the system, then turn it back on again. Then re-insert the disc correctly. |
| E XX
(XX is a number) |
To prevent a malfunction, the system has performed the self-diagnosis function.
Contact your nearest Sony dealer or local authorized Sony service facility and give the 5-character service number. Example: E 61 10 |
