Troubleshooting

If you have any problems, please follow the process below.

1. Check that the AC power cord (mains lead) of the subwoofer is firmly and fully inserted all the way.

2. Disconnect the AC power cord (mains lead) from the AC outlet (mains), and then reconnect after several minutes.

3. Check for applicable problems and solutions by using one of the following methods.
  • Select Help from the menu on the “Sony | BRAVIA Connect” app for support information.
  • On the support page, select the model name of the subwoofer and check the support information.

    For the URL of the support page, see “Customer Support Website.”

4. Reset the subwoofer.

All the subwoofer settings are returned to their initial state.

5. If the subwoofer still does not work properly, consult Sony support contact or your nearest Sony dealer.
TP1002102720