Troubleshooting

• To deal with a trouble
• What can I do to solve a problem?
• Possible causes of symptoms
• Table of contents for symptoms and possible causes
• No sound
• No sound, no video
• No TV sound can be heard on the system.
• No sound is output from the TV or the AV amplifier connected to the HDMI OUT jack of the processor.
• No sound from the device connected to the AV amplifier is heard on the system.
• The CONTROL FOR HDMI switch is set to “MODE1,” but the headphone volume cannot be adjusted from the TV.
• The TV is turned on, but the processor does not turn on automatically.
• Wireless LAN of the TV is difficult to connect.
• Distorted or intermittent sound (sometimes with noise)
• Low sound
• The surround sound effect is not obtained.
• The MATRIX indicator does not turn on, or flashes.
• The audio is not played back in the desired audio format.
• The battery cannot be charged; the charge indicator flashes.
• No signal is output from the TV (OPT) OUT (THROUGH) jack of the processor.
• Beeps are heard from the headphones.
• No sound is heard from either the TV or the headphones.
• The menu screen does not appear on the TV.
• No sound (When devices are connected to the HDMI jacks)
• The power off interlock function does not work.
• The Control for HDMI function (“BRAVIA” Sync) does not work properly.
• The processor turns off when you turn off the TV.