Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
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The headset does not operate properly.
Reset the headset. This operation does not delete pairing information.
If the headset does not operate properly even if you reset the headset, initialize the headset.
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Getting started
What you can do with the
Bluetooth
function
About the voice guidance
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Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Replacing the earbuds
When you have finished using the headset
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Parts and controls
Location and function of parts
About the indicator
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Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
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Making connections
How to make a wireless connection to
Bluetooth
devices
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Easy setup with app
Connecting with the “
Sony | Headphones Connect
” app
Open
Android smartphone
Pairing and connecting with an
Android
smartphone
Connecting to a paired
Android
smartphone
One-touch connection (
NFC
) with an
Android
smartphone
Disconnecting the
Android
smartphone with one-touch (
NFC
)
Switching the device by one-touch (
NFC
)
Open
iPhone (iOS devices)
Pairing and connecting with an
iPhone
Connecting to a paired
iPhone
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Computers
Pairing and connecting with a computer (
Windows 10
)
Pairing and connecting with a computer (
Windows 8.1
)
Pairing and connecting with a computer (
Windows 7
)
Pairing and connecting with a computer (
Mac
)
Connecting to a paired computer (
Windows 10
)
Connecting to a paired computer (
Windows 8.1
)
Connecting to a paired computer (
Windows 7
)
Connecting to a paired computer (
Mac
)
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Other Bluetooth devices
Pairing and connecting with other
Bluetooth
devices
Connecting to a paired
Bluetooth
device
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Multipoint connection
Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2
Android
smartphones (multipoint connection)
Connecting the headset to an
Android
smartphone and an
iPhone
(multipoint connection)
Disconnecting
Bluetooth
connection (after use)
Using the supplied headphone cable
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Listening to music
Open
Listening to music via a Bluetooth connection
Listening to music from a device via
Bluetooth
connection
Controlling the audio device (
Bluetooth
connection)
Disconnecting
Bluetooth
connection (after use)
Open
Noise canceling function
What is noise canceling?
Using the noise canceling function
Optimizing the noise canceling function to suit the usage environment (NC Optimizer)
Open
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
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Sound quality mode
About the sound quality mode
Supported codecs
About the
DSEE HX
function
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Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting
Bluetooth
connection (after use)
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Using the voice assist function
Using the Google Assistant
Using
Amazon Alexa
Using the voice assist function (
Google app
)
Using the voice assist function (
Siri
)
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Using the apps
What you can do with “
Sony | Headphones Connect
” app
Installing “
Sony | Headphones Connect
” app
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Important information
Precautions
License notice
Trademarks
Customer support websites
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Troubleshooting
What can I do to solve a problem?
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Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Open
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
Close
Bluetooth
Pairing cannot be done.
One-touch connection (
NFC
) does not work.
Unable to make a
Bluetooth
connection.
Distorted sound
The
Bluetooth
wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Noise interferes with your voice during a phone call or when using the voice assist function
Open
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
