Help Guide
Wireless Noise Canceling Stereo Headset
MDR-XB950N1
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Low sound level
Turn up the volume of the headset and the connected device.
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Getting started
What you can do with the BLUETOOTH function
About voice guidance
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Supplied accessories
Checking the package contents
About the supplied manuals
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Parts and controls
Location and function of parts
About the indicator
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Charging the headset
System requirements for battery charge using USB
Charging the headset
Available operating time
Checking the remaining battery charge
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Making connections
How to make a wireless connection to BLUETOOTH devices
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One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
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Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
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iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
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Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
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Other BLUETOOTH devices
Pairing and connecting with other BLUETOOTH devices
Connecting to a paired BLUETOOTH device
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Multi point connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
Connecting the headset to an Android smartphone and an iPhone
Using the supplied headphone cable
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Listening to music
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Listening to music via a BLUETOOTH connection
Listening to music from a device connected via BLUETOOTH
Controlling the audio device (BLUETOOTH connection)
Disconnecting BLUETOOTH connection (after use)
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Noise canceling function
What is noise canceling?
Using the noise canceling function
About the Automatic AI noise canceling function
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Bass effect function
About the bass effect function
Using the bass effect function
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Sound quality mode
Switching the sound quality mode
Checking the sound quality mode
Supported codecs
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Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting BLUETOOTH connection (after use)
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Using the voice assist function
Using the voice assist function (Siri)
Using the voice assist function (Google App)
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Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
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Important information
Precautions
Trademarks
Customer support websites
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Troubleshooting
What can I do to solve a problem?
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Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch.
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Sound
No sound
Low sound level
Low sound quality
Sound skips frequently during playback.
The noise canceling effect is not sufficient.
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BLUETOOTH
Pairing cannot be done.
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
Unable to make a BLUETOOTH connection
Distorted sound
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
No voice from callers
Low voice from callers
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Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
