Problems and solutions
- The error message “Update your TV” is displayed.
- The remote control cannot be used to change the input or adjust volume of your TV.
- The error message “This TV is not supported” is displayed.
- There is no picture (screen is dark).
- The Smart Stick cannot connect to the Internet.
- The error messages “BRAVIA Smart Stick was unable to connect to your BRAVIA TV via your Wi-Fi network. Please make sure your TV has Internet connection.” are displayed.
- “BRAVIA TV” or “BRAVIA TV Home” on the All Apps screen cannot be selected.
- The BRAVIA TV application list is not updated when you select “BRAVIA TV” on the All Apps screen.
- The screen turns black when the TV button is pressed when a Cable/Satellite Box is not connected to the Smart Stick.
- The picture from the Cable/Satellite Box is not output correctly after connecting a Cable/Satellite Box to the Smart Stick.
- The remote control cannot be used to control the Cable/Satellite Box connected to the Smart Stick.
- I want to add my DVR, but there is no DVR in the device list.
- The Blu-ray player connected to the HDMI IN jack of the Smart Stick cannot be added.
- PIP (Picture-in-Picture) cannot be used when a Cable/Satellite Box is connected to the Smart Stick.
- The remote control does not function, or functions poorly.
- The remote control does not function.
- The remote control of the Smart Stick cannot be used while you are using Social Viewing or Skype on your BRAVIA TV.
- The LED on the remote control is flashing.
- The Smart Stick does not work, or you want to reboot the Smart Stick.
- I want to reset the Smart Stick to the factory default.