Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Q&A
Operation
- Your Walkman does not operate or the power does not turn on.
- Your Walkman does not work properly.
- Your Walkman power turns off or on automatically.
- A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
- The earbuds supplied with the headphones are missing.
- You want to back up the content such as music stored on your Walkman.
- You want to find the product name (model name) of your Walkman.
- The voice guidance “Check the volume level” is heard.
Sound
- There is no sound.
- Content such as music suddenly stops during playback.
- Noise is generated.
- Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
- Sound is interrupted or skips.
Power
- You cannot charge your Walkman.
- How long is the life of the built-in rechargeable battery?
- The rechargeable battery needs to be replaced.
- The battery life is short.
- How long is the standard battery duration?
- How long does it take to charge the battery?
Connection to a Computer
- The computer does not recognize your Walkman.
- You cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software.
- Your Walkman is not recognized by Media Go.
- Content such as music cannot be transferred from the computer to your Walkman.
- Only a small amount of content such as music can be transferred to your Walkman.
Playing/Deleting Content
- You cannot play content such as music transferred to your Walkman.
- Content such as music suddenly stops during playback.
- Songs are not played back in the expected order.
Water Resistant Performance
- Sound becomes muffled when using your Walkman in water, such as when swimming.
- You dropped your Walkman in water.
Fitting
- The headphones are not firmly seated on your ears.
- The neckband part does not fit.
- The earbuds do not fit.
Connection to the Smartphone
- Pairing cannot be done.
- You cannot connect via the Bluetooth function.
- The screen to enter the passkey appears when pairing with a smartphone.
- Sound skips or noise is generated during a Bluetooth connection.
- You cannot connect with one touch (NFC).
- You cannot hear sound from the connected smartphone.
- You cannot take incoming calls properly.