Backing up memory cards
Data may be corrupted in the following cases. Be sure to back up the data for protection.
- When the memory card is removed, the USB cable is disconnected, or the product is turned off in the middle of a read or write operation.
- When the memory card is used in locations subject to static electricity or electrical noise.
Creating an image database file
If you insert a memory card that does not contain an image database file into the product and turn on the power, the product automatically creates an image database file using some of the memory card’s capacity. The process may take a long time and you cannot operate the product until the process is completed.
If a database file error occurs, export all images to your computer using PlayMemories Home, and then format the memory card using this product.
Do not use/store the product in the following places
- In an extremely hot, cold or humid place
In places such as in a car parked in the sun, the camera body may become deformed and this may cause a malfunction.
- Storing under direct sunlight or near a heater
The camera body may become discolored or deformed, and this may cause a malfunction.
- In a location subject to rocking vibration
- Near strong magnetic place
- In sandy or dusty places
Be careful not to let sand or dust get into the product. This may cause the product to malfunction, and in some cases this malfunction cannot be repaired.
In places with high humidity
(This may cause the lens to mold.)
Always attach the lens front cap or body cap when you are not using the camera. To prevent dust or debris from getting inside the camera, remove dust from the body cap before attaching it to the camera.
Precaution on carrying
Do not carry the camera with the tripod attached. This may cause the tripod socket hole to break.
On operating temperatures
Your product is designed for use under the temperatures between 0°C and 40 °C (32 °F and 104 °F). Shooting in extremely cold or hot places that exceed this range is not recommended.
On moisture condensation
- If the product is brought directly from a cold to a warm location, moisture may condense inside or outside the product. This moisture condensation may cause a malfunction of the product.
- To prevent moisture condensation when you bring the product directly from a cold to a warm location, first put it in a plastic bag and seal it to prevent air from entering. Wait for about an hour until the temperature of the product has reached the ambient temperature.
- If moisture condensation occurs, turn off the product and wait about an hour for the moisture to evaporate. Note that if you attempt to shoot with moisture remaining inside the lens, you will be unable to record clear images.
On the functions available with the product
- This camera is compatible with 1080 60p or 1080 50p-format movies. Unlike traditional standard recording modes, which record using an interlacing method, this product records movies using a progressive method. This increases the resolution, and provides a smoother, more realistic image.
- The camera is compatible with 4K 30p/4K 25p/4K 24p-format movies. You can record movies in higher quality.
Notes for when on board an airplane
- In an airplane, set [Airplane Mode] to [On].
On image data compatibility
This product conforms with DCF (Design rule for Camera File system) universal standard established by JEITA (Japan Electronics and Information Technology Industries Association).
- Playback of images recorded with your product on other equipment and playback of images recorded or edited with other equipment on your product are not guaranteed.
Notes on playing movies on other devices
- Movies recorded by your camera may not be playable properly on other devices. Also, movies recorded by devices other than your camera may not be able to playback on your camera.
- Discs of AVCHD movies recorded by your camera can only be played back on devices supporting AVCHD format.
DVD players and DVD recorders do not support AVCHD format, so they cannot playback AVCHD movie discs.
Also, if a high definition image quality (HD) disc recorded with AVCHD format is inserted in either of DVD players or DVD recorders, the disc may be unable to eject from the device.
- Movies recorded in 1080 60p/1080 50p format can be played back only on 1080 60p/1080 50p supported devices.
- XAVC S movies can be played back only on XAVC S-supported devices.
On the monitor, viewfinder, and lens
- The monitor and viewfinder are manufactured using extremely high-precision technology so over 99.99 % of the pixels are operational for effective use. However, there may be some tiny black points and/or bright points (white, red, blue or green in color) that consistently appear on the monitor and the viewfinder. These points are normal in the manufacturing process and do not affect the images in any way.
- Exposing the monitor or lens to direct sunlight for long periods may cause a malfunction. Exercise caution when placing the product near a window or outdoors.
- Do not directly expose the lens to beams such as laser beams. That may damage the image sensor and cause the camera to malfunction.
- Do not press against the monitor. The monitor may be discolored and that may cause a malfunction.
- Images may trail across on the monitor in a cold location. This is not a malfunction.
- If the monitor has drops of water or other liquids on it, wipe it with a soft cloth. If the monitor stays wet, the surface of the monitor may change or deteriorate. This may cause a malfunction.
- Make sure not to bump the lens or subject it to force.
- Do not carry the camera by the monitor.
- When using the power zoom lens, be careful not to get your fingers or any other objects caught in the lens.
- Do not expose the camera to sunlight or shoot sunward for a long time. The internal mechanism may be damaged.
- Do not look at sunlight or a strong light source through the lens when it is detached. This may result in unrecoverable damage to the eyes or cause a malfunction to the lens.
- Do not use the camera in areas where strong radio waves or radiation is being emitted. Recording and playback may not function correctly.
Shooting with the viewfinder
- When looking through the viewfinder, you may experience symptoms such as eye soreness, fatigue, or nausea similar to car-sickness. We recommend that you take periodic breaks when shooting with the viewfinder. Determine the necessary length and frequency of breaks on your own, as these will vary from individual to individual. If unpleasant symptoms occur, stop using the viewfinder until they resolve, and consult your doctor if necessary.
Notes on the flash
- Do not cover the flash with your fingers.
- Do not carry the product by the flash unit, or use excessive strength on it.
- If water, dust or sand get into the open flash unit, it may cause a malfunction.
- When pushing down the flash unit, be careful not to catch your fingers.
Notes on discarding or transferring this product to othersWhen discarding or transferring this product to others, make sure to perform the following operation to protect private information.
- Perform [Setting Reset] to reset all the settings.