What can I do to solve a problem?

The headphone amplifier may become warm during use. This is not a malfunction.

If the headphone amplifier does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.