Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)

  • Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the headset.
  • Check that the NFC function of the smartphone is set to on.
  • If the smartphone is in a case, remove it.
  • NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the headset with a smartphone by one touch, connect it to the headset by on-screen operation on the smartphone.
  • You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC).
  • You cannot make a one-touch connection (NFC) when the dedicated headphone cable is connected to the micro-USB port. Remove the dedicated headphone cable from the headset.