What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
-
Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
-
Charge the speaker.
You may be able to resolve some issues by charging the built-in battery.
-
Restart the speaker.
-
Initialize the speaker.
This operation restores the settings such as volume, etc. to the default settings, and deletes all pairing information.
-
Look up information on the issue on the customer support website.
-
Access the following support home pages to get support information about your speaker:
-
For customers in Americas:
-
For customers in Europe:
-
For customers in China:
-
For customers in other countries/regions:
-
If the operations above do not work, consult your nearest Sony dealer.