How to keep the software up-to-date (for comfortable use of the speaker)

By having the latest update applied to the speaker software using the “Sony | Sound Connect” app, you can enjoy new features, as well as troubleshoot some issues.

Be sure to keep the speaker software up-to-date to use the speaker.

For detailed information about the latest updates to the speaker software and how to apply an update, visit the support website and see notifications and the relevant information.


While [Download software automatically] is activated on the “Sony | Sound Connect” app, updates are automatically downloaded and transferred to the speaker.

You can apply updates to the speaker software by following the procedure below as well.

  1. Download an update from the server to your smartphone on which the “Sony | Sound Connect” app is installed.
  2. Transfer the update from your smartphone to the speaker.
  3. Update the speaker software following the on-screen instructions.

Note

  • When the smartphone, which is used for downloading and transferring updates to the speaker, has other BLUETOOTH devices connected, keep all the BLUETOOTH devices turned off until the updating process is finished on the speaker. If the devices connected to the smartphone are devices compatible with the Bluetooth Low Energy standard (including a wearable device and a smartwatch), the updating process on the speaker software may fail.

  • If the updating process on the speaker fails to finish, do the following and try again.

    • On your smartphone, close all the apps except the “Sony | Sound Connect” app.

    • Charge the batteries of the speaker and your smartphone sufficient enough for the updating process.

    • Bring the speaker and your smartphone, which is used for downloading and transferring updates to the speaker, as close as possible with each other.

    • Move your smartphone away from the vicinity of other wireless LAN and/or BLUETOOTH devices when updating.

    • Bring your smartphone out of power-saving mode*. While in power-saving mode, some smartphones do not let the updating process finish depending on the version of the operating system.

  • Updating the speaker software restores some of the Auto Play settings to the defaults.

    In such a case, specify the Auto Play settings all over again using the “Sony | Sound Connect” app.

* The mode name varies depending on the smartphone in use.