What can I do to solve a problem?

If the neckband speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
  • Charge the neckband speaker.
    You may be able to resolve some issues by charging the built-in battery.
  • Reset the neckband speaker.
  • Initialize the neckband speaker.
    The settings, such as the volume settings, are restored to the factory default settings and all the pairing information is deleted.
  • Look up information on the issue on the customer support website.
  • Access the following support home pages to get support information about your neckband speaker:

If the operations above do not work, consult your nearest Sony dealer.