What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
- Charge the speaker.
You may be able to resolve some issues by charging the built-in battery. - Push the RESET button of the speaker.
See Using the RESET button for more information. - Initialize the speaker.
This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing information.
See Initializing the speaker for more information. - Look up information on the issue on the customer support website.
- Access the following support home pages to get support information about your speaker:
- For customers in the USA:
http://esupport.sony.com/US - For customers in Canada:
http://esupport.sony.com/CA/ - For customers in European countries:
http://www.sony.eu/support - For customers in Latin America:
http://www.sony-latin.com/ - For customers in other countries/regions:
http://www.sony-asia.com/section/support
- For customers in the USA:
If the operations above do not work, consult your nearest Sony dealer.
