Notes on Wi-Fi connections

  • Local regulations may restrict the use of Wi-Fi devices in some countries or regions.

  • Wi-Fi devices work on the 2.4 GHz, 5 GHz and 6 GHz* bands. Various devices use these bands. Wi-Fi devices use technology to minimize radio interference from other devices on the same band. However, radio interference may cause the following effects.

    • Slower data transfer rates
    • Smaller communication range
    • Communication failure

  • If you enable both the Wi-Fi function and the Bluetooth function on the player, slower data transfer rates or other problems may occur.

  • If you enable both the Wi-Fi function and the Bluetooth function on the 2.4 GHz band, this may cause slower data transfer rates. You may be able to increase the rate by changing the Wi-Fi frequency band to the 5 GHz or 6 GHz* band.

  • To perform Wi-Fi communications outdoors, you may need to contract with a Wi-Fi service provider.

  • The data transfer rate and communication range may vary depending on the following conditions.

    • Distance between devices
    • Obstructions between devices
    • Device configuration
    • Signal conditions
    • Surrounding environment (wall material, etc.)
    • Software in use

  • Communications may cut off depending on signal conditions.

  • The data transfer rate is the theoretical maximum. It does not indicate the actual data transfer rate.

  • You will not be able to perform Wi-Fi communications in the following situations.

    • The Wi-Fi router does not support the Wi-Fi frequency band used by the player.
    • The Wi-Fi frequency band used by the player is disabled on the Wi-Fi router.


    To perform Wi-Fi communications, configure the settings on both the player and the Wi-Fi router to use a common frequency band (2.4 GHz, 5 GHz, or 6 GHz*).

  • If the data transfer rate is slow, you may be able to increase the rate by changing the wireless channel on the access point.

  • The Wi-Fi antenna is built into the player. If you cover the antenna with your hands or other objects, the Wi-Fi connection may deteriorate.

* Not available in some countries/regions.

The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.