What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Restart the device that is being connected to the headset.
    You may be able to resolve some issues by restarting the connected device such as your computer.
  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.