Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

  • Check that the connected device is turned on.
  • Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
  • If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
  • When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [INZONE H3] (**). When the settings of the video calling application cannot be checked, or calling connections [INZONE H3] cannot be selected, select [INZONE H3] on the settings of your computer to make connections.

    *Depending on the video calling application you are using, this function may not be available.

    **Names may vary according to the computer or the video calling application you are using.

  • Check the call settings of the in-game voice chat and video calling application.
  • If the mini jack on the USB audio box and the 4-pole mini plug of the headset are not properly connected, reinsert the 4-pole mini plug of the headset.
  • Pull out and insert the 4-pole mini plug of the headset.