Troubleshooting
If you have any problems, please follow the process below.
| 1. Check each section in this Help Guide. |
| 2. Reconnect the headphone cable. |
| 3. Reconnect the USB Type-C audio box. |
| 4. Restart the device being connected such as your computer or PS5™. |
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5. Access the support site below to search for the cause and solution of the issue. https://www.sony.net/support/MDR-G600/ |
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6. Should any problems persist, consult the Sony support contact below or your nearest Sony dealer. https://www.sony.net/support-contact |
TP1002109300