What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
Charge the speaker.
You may be able to resolve some issues by charging the battery.
- Push the RESET button of the speaker.
- Initialize the speaker.
This operation resets volume settings, etc., and deletes all pairing information.
- Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.