The speaker does not appear on the device selection screen in “Sony | Music Center”

  • Check the Wi-Fi connection.

  • Enable Wi-Fi settings on the smartphone or similar device.

  • If you are using the Wi-Fi router’s Privacy Separator function or Network Separation function, the speaker may be unable to access the Wi-Fi router. Disable these functions. For how to confirm settings and how to do the settings, refer to the Wi-Fi router’s operating instructions.

  • Make sure that the speaker and the smartphone, or similar device, on which “Sony | Music Center” is installed, is connected to the same SSID as your Wi-Fi router.

    Good example

    (The speaker () and smartphone () are connected to the same SSID () on your Wi-Fi router, so they are connected to the same network.)

    When in this state, you can operate the speaker using “Sony | Music Center” from a smartphone or similar device.

    Bad example

    (The speaker () and smartphone () are connected to separate SSIDs on your Wi-Fi router (mobile router, etc. ), so they are connected to separate networks.)

    In this state, you cannot operate the speaker using “Sony | Music Center” from a smartphone or similar device.

    : Internet

    : Modem

    : Wi-Fi router

    : Speaker

    : Smartphone, etc.

    If you want to operate the speaker from your smartphone while in a different room, but you find it difficult to connect your smartphone directly to the same Wi-Fi router as the speaker, set up distributed connectivity by using a network hub or a Wi-Fi access point set to infrastructure mode.

    If you are living in a housing complex (such as an apartment or condominium), it may use Wi-Fi routers that already have lines distributed to each room in the housing complex, depending on your situation. Talk to your network administrator about how the network is configured in your situation.

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