Wearing the headset

  1. Put the headset units into your ears.

    Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot (A).

    Illustration indicating the location of A

  2. Adjust the fit of the headset units to your ears.

    Twist the headset unit to adjust its position for the best earbud tip.

  3. Fit the fitting supporter (B) into the upper part of your ear groove (C).

    Illustration indicating the location of B and C

Hint

  • When you put the headset unit into your ear or adjust the positioning of the headset unit, see the illustration in step 2 for how to hold the headset unit.

Note

  • Do not pinch or cover the parts of the headset near the microphones on the left and right headset units with your hands. Functions such as the noise canceling function or Ambient Sound Mode may not work properly or the headset unit may make a beeping sound (feedback). If any of this is the case, remove your hand, etc. from the left or right microphone part.

For the proper sound quality, volume, noise canceling function, and call sound quality to be effective

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, volume, noise canceling effects, or call performance.

If any of this is the case, try the following.

  • Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
  • The “Sony | Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Referring to step 2, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip fits best.

Hint

  • The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.

When attaching and removing the headset

In the factory settings, the built-in sensors detect when the headset is inserted in or removed from your ears to pause or resume music playback and control the detection of tap operations and voice guidance.


When the headset is worn

  • You can tap the headset or in the area near your ear to play music, make and receive calls, etc.
  • You will hear a notification or voice guidance corresponding to the operation and status.

When the headset is removed

  • When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback.
  • When the headset units are not worn for about 15 minutes after being removed from the charging case, the headset turns off automatically to save battery. Turn the headset on by putting the headset into your ears.
  • In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls as well as other operations cannot be performed by tapping the headset removed from your ears.

Hint

  • You can also play music, make and receive calls, etc. when only one headset unit is worn in your ear.
  • You can use the “Sony | Sound Connect” app to change the settings that automatically pause and resume the music playback, or automatically turn off the headset.
  • If the fitting supporter comes off, refer to the URL below and reattach it.
    https://rd1.sony.net/help/mdr/2801/acc/