About the voice guidance

In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset.

You can use the “Sony | Sound Connect” app to change the language of the voice guidance, turn the voice guidance on/off, and set the voice guidance volume.

  • When entering pairing mode automatically by putting the headset units into your ears for the first time after purchase or after initializing the headset (when there is no pairing information on the headset) / When manually entering pairing mode and putting the headset units into your ears: “Pairing”
  • When the remaining battery charge of the headset is low: “Low battery”
  • When automatically turning off due to low battery of the headset: “Battery is empty”
  • When Voice Control is used to inform the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
  • When setting the voice guidance volume: “Voice guidance test”
  • When Google™ Assistant is not available on the smartphone connected to the headset even when operating the headset unit to which Google Assistant is assigned: “The Google Assistant is not connected”
  • When Amazon Alexa is not available on the smartphone connected to the headset even when operating the headset unit to which Amazon Alexa is assigned: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”
  • When operating Voice Assistant while connected in LE Audio: “The Voice Assistant is not available. Please open the Sound Connect and check the Voice Assistant settings.”
  • When switching from Classic Audio connection to LE Audio connection using the “Sony | Sound Connect” app: “Multipoint connection has been disabled. Please open the Sound Connect and check the Connect to 2 devices simultaneously settings.”
  • When Quick Access is not available because Service Link is turned off: “Launch the Sound Connect to activate the Service Link.”
  • When the corresponding app is not launched even if you operate the headset unit to which Quick Access is assigned: “App assigned to the Quick Access is not launched on the mobile device”
  • When operating Quick Access while connected in LE Audio: “The Quick Access is not available. Please open the Sound Connect and check the Quick Access settings.”
  • When Safe Volume Control starts: “The [Safe volume control] limits the volume.”
  • When Power Save Mode is activated: “Power Save Mode”
  • When Voice Control does not recognize the command after recognizing the wake word: “Apologies, the command could not be recognized”
  • When Voice Control recognizes "Assistant" but the voice assist function does not activate: “The voice assistant on your mobile device is not responding. Please check your settings.”

Note

  • It takes up to about 20 minutes when you change the language of the voice guidance.
  • When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will not return to the factory settings.
  • If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the headset units into the charging case, and close the charging case lid to turn them off, then remove the headset units from the charging case to turn them on again.