Sound skips frequently.

  • Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.

    Illustration indicating the location of the built-in antenna in the remote control component on the right side

    A: Location of the built-in antenna

  • Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
    • When there is a human body between the headset and the Bluetooth device
      If this is the case, when you turn the Bluetooth device to face the same direction as the antenna of the headset, the Bluetooth communications may be improved.
    • When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
    • In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
    • Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
  • If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
  • Connect the headset and the Bluetooth device once again.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.