Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH700N
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The headset does not operate properly
Reset the headset. Pairing information is not deleted by this operation.
If you cannot use the headset even after resetting it, initialize the headset.
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Getting started
What you can do with the
Bluetooth
function
About voice guidance
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Supplied accessories
Checking the package contents
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Parts and controls
Location and function of parts
About the indicator
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Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
System requirements for battery charge using
USB
Turning on the headset
Turning off the headset
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Making connections
How to make a wireless connection to
Bluetooth
devices
Open
One-touch connection (NFC) compatible Android devices
One-touch connection (
NFC
) with a smartphone (
Android 4.1
or later)
Disconnecting the smartphone by one touch (
NFC
)
Switching the device by one touch (
NFC
)
Open
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an
Android
smartphone
Connecting to a paired
Android
smartphone
Open
iPhone (iOS devices)
Pairing and connecting with an
iPhone
Connecting to a paired
iPhone
Open
Computers
Pairing and connecting with a computer (
Windows
10)
Pairing and connecting with a computer (
Windows 8/Windows 8.1
)
Pairing and connecting with a computer (
Windows 7
)
Connecting to a paired computer (
Windows 10
)
Connecting to a paired computer (
Windows 8
/
Windows 8.1
)
Connecting to a paired computer (
Windows 7
)
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Other Bluetooth devices
Pairing and connecting with other
Bluetooth
devices
Connecting to a paired
Bluetooth
device
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Multipoint connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2
Android
smartphones
Connecting the headset to an
Android
smartphone and an
iPhone
Disconnecting
Bluetooth
connection (after use)
Using the supplied headphone cable
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Listening to music
Open
Listening to music via a Bluetooth connection
Listening to music from a device via
Bluetooth
connection
Controlling the audio device (
Bluetooth
connection)
Disconnecting
Bluetooth
connection (after use)
Open
Noise canceling function
What is noise canceling?
Using the noise canceling function
Using the AI noise cancelling function
Open
Sound quality mode
Switching the sound quality mode
Checking the sound quality mode
Supported codecs
About the
DSEE
function
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Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting
Bluetooth
connection (after use)
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Using the voice assist function
Using the Google Assistant
Using
Amazon Alexa
Using the voice assist function (
Google app
)
Using the voice assist function (
Siri
)
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Using the apps
What you can do with "
Sony | Headphones Connect
" app
Installing "
Sony | Headphones Connect
" app
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Important information
Precautions
Trademarks
Customer support websites
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Troubleshooting
What can I do to solve a problem?
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Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an
iPhone
or
iPod touch
.
Open
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
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Bluetooth
Pairing cannot be done.
One-touch connection (
NFC
) does nor work
Unable to make a
Bluetooth
connection
Distorted sound
The
Bluetooth
wireless communication range is short, or the sound skips.
The headset does not operate properly
Cannot hear a person on a call.
Low voice from callers
Open
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings