What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Charge the battery/reset the headset.
    You may be able to resolve some issues by charging the battery. The headset is reset automatically when the charging starts.
  • Initialize the headset.

    This operation resets volume settings, etc., and deletes all pairing information.

  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.