If the unit does not work properly.

  1. Search for the cause and solution of the issue by referring to this Help Guide.
    The troubleshooting method is listed in “Troubleshooting.”
  2. Search for the cause and solution of the issue on the Sony support site.

    ​Sony support site provides latest support information and Frequently Asked Questions.

    For customers in Americas:

    https://www.sony.com/am/support

    For customers in Europe:

    https://www.sony.eu/support

    For customers in Asia-Pacific countries and regions:

    https://www.sony-asia.com/support

  3. Reset the unit.

    All the settings of the unit return to their initial status.

  4. Should any problems persist, consult your nearest Sony dealer.
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